Got burning questions?

Our vests are designed to reduce heat stress and manage body temperature in sport, medical, industrial, and personal settings.

The vests use a combination of Merino wool, microfibre mesh, and temperature-retaining gel pockets. Once activated, they draw heat away from the body and help maintain a cooler core temperature.

Yes! Our products are used to assist with conditions such as multiple sclerosis, epilepsy, and spinal injuries, where heat sensitivity is a concern. Cooling caps are ideal for people who suffer from migraines or have chemo-induced hair loss. All our Arctic Heat products can be used both hot and cold providing injury mangement & rehabilitation.

Absolutely. Our vests are trusted by Formula 1, AFL players, V8 Supercar drivers, Australian Open, and other elite athletes to improve performance and recovery. But you don’t need to be a professional to enjoy the benefits!

Yes, the slim and lightweight design makes them suitable for wearing under loose clothing. This is particularly handy for those wearing it on the job — under a uniform, WorkSafe gear or even a team Mascot costume!

Our vests come in a range of sizes. Please note the vests can’t be adjusted for fit — unlike a life jacket that can be tightened or loosened. Check the sizing chart on each product page for details.

Our cooling vests are designed to be most effective fitting snug against the body - either directly on the skin or over a thin top or shirt. Measurement can be taken around the chest area under the armpits.

Yes — we offer bulk pricing for sporting teams, workplaces, and medical organisations. Please contact us directly for a custom quote.

We are always excited to hear from retailers wanting to stock our products! Please email through your request and we will provide a tailored pricing guide.

Yes. Our cooling products are made from scientifically tested materials and meet rigorous quality and safety standards. Selected products also meet EU, MDR and UKCA requirements, making them suitable for use in medical environments. Testing conducted by the CSIRO has proven the effectiveness of the vest in all applications, reducing skin temperature by up to 17 degrees celsius.

Yes — they’ve been trialed and approved by the Arthritis Foundation of Australia. Applying heat to affected areas can help increase blood flow and improve joint mobility. Our products are designed to retain warmth for extended periods, offering consistent relief that’s easy to manage at home. Their lightweight, easy-to-use design makes them ideal for people with limited movement or chronic joint pain.

Yes — our products have been trialed by the Royal Children’s Hospital in Melbourne, with impressive results. Cooling the skin helps reduce itchiness and inflammation, which is especially beneficial for children suffering from eczema.

Absolutely. Many people with MS use our vests to help manage heat sensitivity — a common symptom of the condition. By helping regulate body temperature, our products can improve comfort, reduce fatigue, and support better day-to-day functioning.

Yes. Our cooling caps are often used during chemotherapy to help reduce the risk of hair loss by lowering scalp temperature. They also help alleviate heat-related discomfort caused by certain treatments, improving overall patient comfort.

Soak  in water for a few minutes, then place it in the fridge or freezer to chill before wearing. Detailed instructions come with every product.

Cooling duration varies depending on the environment, but university tests indicate that our products stay cool up to three times longer than similar products, generally up to 2 hours.

Yes — our products can be used over and over again. With proper care, they’ll keep you cool for years.

Hand wash with mild soap and cold water, then air dry. Avoid machine washing or using harsh chemicals.

Yes, we deliver across Australia using Australia Post. Orders are typically processed within 1–2 business days — please allow 3-10 approximate days postage. We may be able to arrange personal same-day deliver for customers in the Perth Metropolitan area.

We only accept returns for items that are the incorrect size or faulty. If you’re exchanging due to an incorrect size, the item must be returned in 100% brand new condition — unworn, unwashed, undamaged, and with all original tags attached. Returns must be arranged within 7 days of purchase. To request an exchange, please email us first to confirm availability of the required correct size.

When returning your item, please include:

• The original product in unused condition
• A prepaid, self-addressed postal bag
• A note specifying the new size required
• Once we receive your return, we’ll dispatch the replacement item using the postal bag provided.

Upon inspection by Ice Vests WA, any product that bears a manufacturer defect (within 60 days of purchase) which alters the use of the product or its efficiency may be exchanged for an identical item. Warranty does not cover misuse or incorrect use of our products.